Refund policy

Return Policy

  • You may return at your cost unused product in its original condition and original packaging within 30 days of receipt.
  • Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
  • Samples cannot be returned or refunded.
  • You are responsible for return shipping costs unless we shipped you the wrong product.
  • Product returns must first be authorized by a representative and a Return Authorization (RA) number must be provided.
  • Shipments returned less than 10SF or 10 pieces will not be refunded.

 

Making a Return? Here's How:

  1. Email or fax a return form and a representative will provide you with a Return Authorization (RA) number.
  2. Repack the shipment in its original condition in order to ensure it is intact once received.
  3. Write on the outside of the shipping box the letters ‘RA#’ followed by the last 4 digits of your RA number.